Billing & Collection

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Billing and Collection






Billing and Collection (B&C) provides service for water, sewer and refuse to the City of Odessa and its citizens. They also handle the billing for various sectors of the City, which in part includes Beverages, Ambulance and Miscellaneous Receivable.

Mission

The mission of Billing and Collection is to continually provide outstanding service to the citizens and City of Odessa through timely and accurate billing and collection of utility, ambulance, license and permit and miscellaneous accounts receivable transactions. To partner with the citizens of Odessa in meeting their information and service needs in relation to the variety of services provided.

  1. Online Forms
  2. Information/Instructions

How to Apply for Senior / Disability Rates

The eligibility requirements for the Senior/Disability Residential Rate are:

  • Be at least 65 years of age or show a disability in the same manner as it used to show a disability for homestead exemption under Chapter 11 section 11.13 (c) of the Tax Code
  • The city utility account must be in the person's name
  • The person must reside at the address for the account (only one residence in our service area is eligible)
  • The person must file the eligibility contract with the city and show proof of eligibility

Additional Information

For more information or to apply for the Senior/Disability Water-Sewer Rate you may contact Billing and Collection Customer Service at 432-335-3204 or at City Hall located at 411 W 8th Street. Hours are Monday through Friday from 8 am to 5 pm.

Deposits

  • $30 for a Single Residential Account
  • $35 for a Single Residential Account in Outside City limits
  • $125 for an account in which the applicant is a renter.
  • if renter can demonstrate “good utility credit” deposit will be reduced to $60
  • $200 minimum for two or more Residential, Multi-unit, or a Commercial account, depending on a 12 month average of either the new customer from a previous location, or, prior customer at location of new service and/or another account of similar type and/or size.

Service Fee

$15 New Service fee will be billed on the first bill. If transferring service, there is a $15 transfer fee on the first bill at the new address.

Water Rates

The water rates will differ for Residential, Multi-Unit Residential or Commercial accounts (see water rate schedule). The meter is read once per month at different times of the month depending on the area of town. This service is billed according to consumption registering on water meter. We bill per thousand gallon(s) of water. Our meter is read from left to right. We do not pick up the last three numbers to the right, which would be the ones, tens, and hundreds of gallons. (See example attached) Rates outside the City limits are one and one-half times the inside City limit rate.

Sewer Rates

All new Residential (1 to 3 units) accounts start at $53.27, which is a 7,000 gallon average usage. The 7,000 gallon(s) average usage at the Senior/Disability Rate is $41.85. An average consumption is figured using the billings for the month of December, January, and February. A sewer rate is assigned to the account, based on this average. This rate goes into effect the following April 1st. Sewer rates are subject to change on April 1st of each year depending on an average of the three previous winter months. Sewer rates on Commercial accounts or Multi-family Residential accounts are based on actual monthly consumption of water. Rates outside the City limits are one and one-half times the inside City limit rate.

  • Unmetered accounts inside the City limits are billed a flat rate of $53.27 (or  $41.85 based on the Senior/Disability Rate).
  • Unmetered accounts outside the City limits are billed a flat rate of $80.03 or $62.75 based on the Senior/Disability Rate).

Trash Rates

Inside City Limits

  • Residential accounts (1 to 3 units) are currently billed $23.18 per unit per month plus sales tax.
  • Multi-unit accounts (4 or more units) are currently billed $12.01 per unit plus sales tax.
  • Commercial Trash accounts for three cubic yard (3 cv) are billed according to the number of containers and the number of pickups each week:
PickupsCost
2 times per week$89.17 per month, plus any sales tax
3 times per week$127.36 per month, plus any sales tax
4 times per week$178.35 per month, plus any sales tax
5 times per week$216.56 per month, plus any sales tax


Commercial customers that have separate accounts my share a container that required only 2 times per week pick-ups. The rate for sharing a container shall be $45.51 per month per customer, plus any sales tax. Restaurant customers and heavy commercial customers (determined by Solid Waste Superintendent or representative) will not be allowed to share.

Commerical Trash accounts for four cubic yard (4 cv) containers are billed according to the number of containers and the number of pickups each week:

PickupsCost
2 times per week$118.88 per month, plus any sales tax
3 times per week$157.08 per month, plus any sales tax
4 times per week$208.05 per month, plus any sales tax
5 times per week$246.28 per month, plus any sales tax


Commercial customers that have separate accounts my share a container that required only 2 times per week pick-ups. The rate for sharing a container shall be $59.42 per month per customer, plus any sales tax.

Outside City Limits

  • Residential accounts (1 to 3 units) for three cubes yard(3cy) are currently billed $78.21 per unit per month plus sales tax for twice a week pick-ups or $56.28 per unit per month plus sales tax for once a week pick-ups. The frequency of pick-ups shall be solely determined by the Solid Waste Superintendent.
  • Residential accounts (1 to 3 units) for four cubes yard(4cy) are currently billed $94.28 per unit per month plus sales tax for twice a week pick-ups or $75.83 per unit per month plus sales tax for once a week pick-ups. The frequency of pick-ups shall be solely determined by the Solid Waste Superintendent.
  • Commercial Trash accounts for three cubic yard (3 cv) are billed according to the number of containers and the number of pickups each week:
PickupsCost
1 times per week$69.15 per month, plus any sales tax
2 times per week$111.03 per month, plus any sales tax
3 times per week$149.22 per month, plus any sales tax
4 times per week$187.44 per month, plus any sales tax
5 times per week$255.37 per month, plus any sales tax


Commercial customers that have separate accounts my share a container that required only 2 times per week pick-ups. The rate for sharing a container shall be $57.22 per month per customer, plus any sales tax.

  • Commercial Trash accounts for four cubic yard (4 cv) are billed according to the number of containers and the number of pickups each week:
PickupsCost
1 times per week$98.85 per month, plus any sales tax
2 times per week$140.73 per month, plus any sales tax
3 times per week$178.96 per month, plus any sales tax
4 times per week$216.56 per month, plus any sales tax
5 times per week$285.08 per month, plus any sales tax


Commercial customers that have separate accounts my share a container that required only 2 times per week pick-ups. The rate for sharing a container shall be $72..09 per month per customer, plus any sales tax.

Additional Information

If you should have any questions, please call Customer Service at 335-3204 for more information.

One Time Payment Portal
Customer Portal
Payments made after 3 pm will be posted the next business day.

Pay by Phone

  1. Dial 432-335-3204
  2. Choose Language
    • Press 1 for English
    • Press 6 for Spanish
  3. Press 1 for Account Information
    • Enter Customer No.  
    • Enter Account #  (See example below)

Sample Bill

  1. Choose Payment Type / Method
    • Press 1 to pay entire balance with Visa, MasterCard or American Express
    • Press 2 to pay entire balance with personal check
  2. System will then prompt you for your credit card or check information.

Kiosk

It's located on the southside of City Hall. Payments can be made 24 hours a day, 7 days a week using your utility bill account number. Payments can be made by cash, checks, credit/debit cards.

Autopay

Utility bills may be set up with autopay on the due date using your bank account. Using autopay will avoid the delinquent account fees. To set up autopay: Customer Portal.

In Person

Walk-up payment windows are open Monday through Friday on the first floor of City Hall from 8 am to 5 pm. Drive - thru is available from 7:30 am to 4:30 pm located on the West side of the City Hall building.

Delinquent Fees

A delinquent account fee in the amount of 5% of the unpaid balance is applied to all water, sewer, and trash accounts which remain unpaid 25 days after the billing date. The ordinance calling for the delinquent account fee was passed by the City Council on November 23, 1999 and went into effect on April 1, 2000.

Rental Property Declaration

Rental Property Declaration form

Stormwater Discharge Rates

The Stormwater Discharge fee was established in 2009 to fund a stormwater discharge program as required by the State of Texas. The only rate increase was passed by City Council in July of 2012.

TierImpervious Coverage Break DownRate

Tier 1 Residentialup to 1,000 Square Feet$1.85
Tier 2 Residential1,001 to 2,000 Square Feet$1.95
Tier 3 Residential2,001 to 3,000 Square Feet$2.15
Tier 4 ResidentialGreater than 3,000 Square Feet$2.25
Tier 1 Non-ResidentialUp to 5,000 Square Feet$5.50
Tier 2 Non-Residential5,001 to 15,000 Square Feet$9.50
Tier 3 Non-Residential15,001 to 50,000 Square Feet$24.50
Tier 4 Non-Residential50,001 to 150,000 Square Feet$45.50
Tier 5 Non-Residential150,001 to 500,000 Square Feet$72.50
Tier 6 Non-ResidentialGreater than 500,000 Square Feet$85.50










Impervious Coverage

Impervious coverage consists of the following and shall be used in calculating the square footage:

  • Buildings
  • Non Residential Sidewalks
  • Non-Residential Driveways
  • Parking Areas
  • Patios
  • Pools
  • Roads
  • Sheds
  • Other Impermeable Construction Covering the Natural Land Surface

Utility Service Fee

Tap
Yard Meter Including Tap
Yard Meter Excluding Tap
Domestic Meter Including Tap
Domestic Meter Excluding Tap
Dual Meters
3/4 inch tap850
190
850
190
N/A
1 inch tap
1,030
265
1,030
265
340 excluding tap, 1,210 including tap
1 1/2 inch tap
1,925680
1,640
420
N/A
2 inch tap1,875
7401,800550
N/A
3 inch tap
4,9501,130
6,650
2,800
N/A
4 inch tap
5,400
1,530
7,530
3,700
N/A
6 inch tap
7,7003,200
10,3005,800
N/A
8 inch tap
To be estimated
N/A
To be estimated
N/A
N/A


Fire Line Taps
Cost
4 inch fire line tap
2,000
6 inch fire line tap2,500
8 inch fire line tap
To be estimated

Water / Sewer Rates

Beginning with the 11/01/2022 utility statements (water and sewer consumption effective 10/01/2022, your utility bills will be calculated according to the following rate schedule. These rates are based on an analysis of the cost of providing service to the various customer classes.

Questions

Please do not hesitate to call the City of Odessa Billing Department at 432-335-3204 if you have any questions concerning your bill. Our business hours are from 8 a.m. to 5 p.m. Monday through Friday.

  1. Inside City
  2. Outside City

Water - Minimum Service Charge for up to 2,000 Gallons Consumed

Meter SizeResidentialSenior ResidentialMulti-FamilyCommercialIndustrial
3/4 inch22.27
14.20
21.83
22.30
22.26
1 inch22.74
14.46
22.29
22.79
21.96
1 1/2 inch23.68
15.09
23.30
23.75
23.01
2 inch24.91
15.85
24.53
24.98
24.22
2 1/2 inch25.84
16.46
25.40
25.93
25.13
3 inch27.94
17.79
27.51
27.98
27.21
4 inch32.05
20.41
31.67
32.17
31.38
6 inch42.40
27.02
42.07
42.55
41.81
8 inch55.06
35.02
54.62
55.09
54.34
10 inch - -  - -63.10


The monthly water rates per 1,000 gallons over the first 2,000 gallons shall be as follows:

Inside City Limits3,000 to 10,000 Gallons11,000 to 20,00021,000 to 50,000 GallonsAbove 50,000 Gallons
Residential6.20
7.14
7.32
7.49
Senior Residential5.53
6.43
6.61
6.79
Multi-Family5.99
6.91
7.08
7.27
Commercial6.23
7.16
7.34
7.50
Industrial5.87
6.79
6.97
7.16


Plus the following rates per 1,000 gallons consumption over, 2,000 gallons. Plus Energy Surcharge in the amount of $0.1133 cents per 1,000 gallons of water used.

Sewer - Minimum Service Charge for up to 2,000 Gallons

3,000 to 10,000 Gallons
11,000 to 20,000
21,000 to 50,000 Gallons
Above 50,000 Gallons
Industrial
14.55
12.93
13.52
14.67
15.05


Plus the following rates per 1,000 gallons consumption over 2,000 gallons:

3,000 to 10,000 Gallons
11,000 to 20,000
21,000 to 50,000 Gallons
Above 50,000 Gallons
Industrial
3.33
2.96
3.31
3.83
4.06

Example -  Water Charge


City Residential - 22,000 Gallons Consumption - 3/4" Meter

  • 2,000 Gallons = 22.27
  • 3,000 - 10,000 Gallons = 8 x 6.20 = 49.60
  • 11,000 - 20,000 Gallons = 10 x 7.14 = 71.4
  • 21,000 Gallons - 22,000 Gallons= 2 x 7.32 = 14.64
  • Surcharge (0.1133 x 22)= 2.50
  • 22,000 Gallons 160.41 Total Water Charge

**********$1.85 FEDERALLY MANDATED STORM WATER PROGRAM**********

City Merchandise

Check out the cities merchandise here!

Pollution Prevention

Pollution prevention is an effort to reduce the amount of wastes generated in our community and to conserve our natural resources. By incorporating these non-mandatory suggestions into your daily activities, you will help to conserve our natural resources and possibly save money.

  1. Commercial / Industrial Facilities Prevention

    Find prevention ideas for various commercial/industrial facilities.

  2. Home / Workplace Prevention

    Get pollution prevention ideas for your home/workplace.

Water Use, Loss & Conservation

Knowing the facts about water usage and loss can help you understand the best way to conserve water and money.

Cost of Water Loss

The average household’s leaks can account for more than 10,000 gallons of water wasted every year. You are paying a minimum of $726 a year for that lost water. Save water and money by knowing the water usage and loss at your home.

For approximately $20, the average homeowner can install two low-flow shower-heads, place a toilet dam in the toilet tank, install low-flow aerators on faucets, and repair dripping faucets and leaking toilets. This could save 10,000 to more than 25,000 gallons of water per year for a family of four and would pay for itself in less than a year.

  1. Do Your Part to Conserve Water

    Look at a list of tips you can take to help conserve water in Odessa.

  2. Indoors

    Learn about tips for preventing water loss and cutting back on unneccessary water use, indoors.

  3. Outdoors

    Browse tips for reducing water loss and water use outdoors.